FREE SHIPPING NATIONWIDE OVER $100

Delivery & Returns

Delivery Policy:

  • sovrano.com.au uses Australia Post and/or other reputable courier companies to deliver physical goods.
  • Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery company chosen.
  • sovrano.com.au is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of sovrano.com.au.
  • We only ship to Australia and New Zealand

Delivery:

  • We offer free shipping when you spend over $100AUD
  • For purchases that do not meet this threshold we charge a flat rate of $10AUD for any purchase to be shipped within Australia or New Zealand
  • All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will take approximately 3 - 5 working days and New Zealand will take approximately 5-10 days.

Payment:

  • All orders are calculated in Australian Dollars and can be paid for via PayPal or credit card. We accept all major credit cards including MasterCard, Amex, Diners and Visa.
  • Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.



RETURNS AND REFUNDS

sovrano.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of sovrano.com.au.